Shipping policy

Effective date: August 7, 2026

This policy explains where Aurholm orders ship from, the delivery estimates we provide, and what happens if an order is delayed.

Where we ship

We accept online orders for delivery to addresses in the United States and Canada. Customers in other countries should contact support@aurholm.com before ordering so we can confirm availability, shipping cost, delivery time, and import requirements.

Standard shipping to the United States and Canada is free. Any optional faster service and its price will be shown at checkout when available.

Where orders ship from

Aurholm products are made in China. Most orders ship from China. Selected inventory is stored in Buford, Georgia.

Only a product page that clearly says "Ships from the U.S." qualifies for the U.S. warehouse estimate. Stock location may vary by item or variant, and items in one order may arrive in separate packages.

Estimated delivery times

Delivery estimates begin when we receive a complete order and payment. Unless a product page gives a different estimate, the time ranges below include our typical 3 to 5 business day processing period.

• U.S. warehouse items delivered in the United States: 3 to 5 business days.
• Items shipped from China to the United States: 10 to 20 business days.
• Items shipped from China to Canada: 15 to 25 business days.

Business days are Monday through Friday, excluding public holidays. These are estimates, not guaranteed delivery dates. Large fixtures, multiple-package orders, remote addresses, severe weather, carrier disruptions, and customs review can require more time.

Processing and dispatch

Most items that ship from China require 3 to 5 business days for order review, product preparation, and packing. The total delivery estimates above already include this period. A different processing time shown on a product page or agreed with you before purchase takes priority for that item.

Order confirmation and tracking

We send an order confirmation after checkout. When a package leaves the warehouse, we send a shipping confirmation with the available carrier and tracking details. Tracking can take 1 to 3 business days to show its first scan.

If an order ships in more than one package, each package may have a separate tracking number and delivery date. Split shipping does not add a standard shipping charge.

Address changes and cancellations

Check the shipping address before placing an order. To request a change or cancellation, email support@aurholm.com within 24 hours of ordering. We cannot guarantee a change after an order enters production, is packed, or ships.

If a package is returned because the address supplied at checkout was incomplete or incorrect, we will contact you before reshipping. Actual carrier costs for a second shipment may apply.

Delays

If we learn that we cannot dispatch within the stated processing time, we will contact you with a revised shipment date. You may accept the delay or cancel the unshipped item for a full refund. We will not substitute a materially different product without your approval.

Import duties and taxes

For orders delivered in the United States, standard import charges associated with the shipping method selected by Aurholm are included in the order price. If a carrier asks you for an unexpected import payment, contact us before paying it.

For orders delivered in Canada, the customer is the importer of record and is responsible for any GST, HST, provincial tax, customs duty, brokerage charge, or carrier handling fee collected on import. These charges are not part of Aurholm's free shipping offer and may not appear at checkout.

If a Canadian customer refuses a package because of import charges, any refund will be handled after the package returns to an address authorized by Aurholm. Actual return, brokerage, or carrier charges that Aurholm must pay may be deducted where permitted by law. We will provide the available documentation for any deduction.

Lost, damaged, or incomplete deliveries

If tracking shows no movement, a package appears lost, or an item arrives damaged, incomplete, or different from what you ordered, contact support@aurholm.com. For visible damage, missing parts, or a wrong item, please contact us within 48 hours of delivery and keep the product and packaging while we review the issue. A report after 48 hours does not automatically remove rights available under applicable law.

Contact

Email: support@aurholm.com