Payments Policy

Effective date: August 7, 2026

Currency and available payment methods

Prices and orders on aurholm.com are shown and processed in U.S. dollars unless checkout states otherwise. The payment methods currently available for your order appear at checkout. Availability can depend on location, device, order value, and the payment provider.

Authorization and charges

When you submit an order, your payment provider may authorize or charge the order amount. An authorization can appear as pending before the final charge posts. If an order is canceled or declined, the provider controls how quickly a pending authorization is released.

You must provide current and accurate billing, contact, and payment information. We may pause or cancel an order if payment cannot be verified, the information appears incorrect, or our fraud checks identify a material risk. If we cancel a paid order, we refund the amount charged for the canceled item.

Taxes and import charges

Applicable sales tax or other checkout tax will be shown before you submit the order when Shopify can calculate it.

For Canadian deliveries, import GST, HST, provincial tax, customs duty, brokerage, and carrier handling charges may be collected separately and are the customer's responsibility. See our shipping policy for details.

Payment security

Our store is hosted by Shopify. Payment information is handled by Shopify and the payment provider selected at checkout. Aurholm does not store complete payment card numbers on its own systems.

Payment problems

If checkout declines a payment, confirm the billing address, card details, available funds, and any approval request from your bank. Do not send card numbers or security codes by email. For an apparent duplicate charge or another payment question, contact support@aurholm.com with your order number and a description of the issue.

Refunds

Approved refunds are sent to the original payment method. Timing is explained in our return and refund policy.