Privacy policy
Effective date: August 7, 2026
Aurholm LLC operates aurholm.com and is responsible for the personal information described in this policy. This policy explains what we collect, why we use it, when we disclose it, and the choices available to you.
Information we collect
Depending on how you use the site, we may collect:
- Contact and account information, such as your name, email address, phone number, shipping address, billing address, and account credentials.
- Order and transaction information, such as products viewed or purchased, order value, payment status, returns, warranty claims, and customer support messages.
- Device and usage information, such as IP address, browser, device type, cookie identifiers, pages viewed, referral source, and interactions with the site or our messages.
- Information you choose to provide in reviews, surveys, photos, videos, or other communications.
Payment card information is processed by Shopify and the payment provider selected at checkout. Aurholm does not store complete payment card numbers on its own systems.
How we collect information
We collect information directly from you, automatically through the site, and from service providers that help us operate the store. These providers can include Shopify, payment processors, fraud-prevention services, analytics providers, advertising partners, carriers, and customer support tools.
How we use information
We use personal information to:
- Process payment, fulfill and track orders, manage returns, and provide warranty support.
- Communicate about purchases, customer service requests, product questions, security, and policy changes.
- Operate, secure, troubleshoot, and improve the site and our services.
- Prevent fraud, misuse, and other unlawful activity.
- Measure site use and, where permitted, personalize marketing or advertising.
- Comply with law, accounting requirements, and valid legal requests.
Cookies and similar technologies
We and our service providers use cookies, pixels, tags, and similar technologies for checkout, account access, preferences, security, analytics, and advertising. Some are necessary for the site to work. Others depend on your location and privacy choices.
You can use available cookie or privacy controls on the site and your browser settings. Blocking necessary cookies can prevent parts of the store or checkout from working.
When we disclose information
We may disclose personal information to service providers and partners that perform work for us, including Shopify, payment processors, carriers, warehouses, the manufacturing and support team in China, analytics providers, marketing platforms, professional advisers, and information-security providers. We provide only the information reasonably needed for the service.
We may also disclose information to comply with law, respond to a valid legal request, protect customers or the business, investigate fraud, or complete a merger, financing, sale, or transfer of all or part of the business.
We do not disclose sensitive personal information for purposes unrelated to providing the service unless we have consent or another lawful basis.
Targeted advertising and opt-out rights
Where permitted, we may use information about site activity to measure or deliver advertising. Some U.S. state laws may describe this activity as "targeted advertising," "sharing," or a "sale" even when no money changes hands. Where applicable, you may opt out through the privacy choices available on the site or by contacting us.
International processing
Aurholm LLC is based in the United States. Our manufacturing and some fulfillment and support operations are in China, and service providers may work in other countries. Personal information can therefore be processed outside your state, province, or country. Privacy laws and government access rules in those locations may differ from those where you live.
We use contractual, technical, and organizational measures appropriate to the information and the service involved.
Retention and security
We keep personal information for as long as reasonably needed to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal requirements. Retention periods vary by the type of information and why it was collected.
We use reasonable administrative, technical, and organizational safeguards. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your privacy rights
Depending on where you live, you may have the right to request access, correction, deletion, or a portable copy of personal information, or to withdraw consent, limit certain processing, or opt out of targeted advertising, sale, or sharing. You may also have a right to appeal a decision or complain to a privacy regulator.
Email support@aurholm.com to make a request. We may need to verify your identity and authority before responding. You may use an authorized agent where applicable. We will not discriminate against you for exercising a privacy right.
Canadian customers may contact us with a question or complaint about our privacy practices. If a concern is not resolved, they may also contact the Office of the Privacy Commissioner of Canada or the appropriate provincial regulator.
Marketing choices
You can unsubscribe from marketing emails through the link in the message. We may still send non-marketing messages about orders, accounts, security, returns, or warranty claims.
Children
The site is not directed to children under 16, and we do not knowingly collect personal information from them. A parent or guardian who believes a child provided information can contact us to request review and deletion.
Third-party links
The site may link to services that Aurholm does not control. Their privacy policies apply to information you provide to them.
Changes to this policy
We may update this policy when our services or legal obligations change. We will post the revised policy with a new effective date and provide any additional notice required by law.
Contact us
Aurholm LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: support@aurholm.com